{"id":16,"date":"2026-07-24T01:53:17","date_gmt":"2026-07-24T01:53:17","guid":{"rendered":"https:\/\/novatracktrace.online\/?page_id=16"},"modified":"2026-07-26T23:32:31","modified_gmt":"2026-07-26T23:32:31","slug":"faqs","status":"publish","type":"page","link":"https:\/\/novatracktrace.online\/?page_id=16","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-595435548\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"928\" height=\"468\" src=\"https:\/\/novatracktrace.online\/wp-content\/uploads\/2026\/07\/Screen-Shot-2026-07-27-at-8.27.16-AM.png\" class=\"bg attachment-original size-original\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>               <div id=\"text-box-1668038429\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                     <div data-animate=\"fadeIn\">           <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n\n              <\/div>\n           <\/div>\n       <\/div>                     \n<style>\n#text-box-1668038429 {\n  width: 60%;\n}\n#text-box-1668038429 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-1668038429 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n         <\/div>\n      <\/div>\n\n            \n<style>\n#banner-595435548 {\n  padding-top: 500px;\n}\n<\/style>\n  <\/div>\n\n\n\t<div id=\"gap-2110572882\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2110572882 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-bold-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"color:rgb(0, 0, 0);\">FREQUENTLY ASKED<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\t<div id=\"text-2362888953\" class=\"text\">\n\t\t\n\n<div class=\"ds-virtual-list-items _6f2c522\">\n<div class=\"ds-virtual-list-visible-items\">\n<div class=\"_4f9bf79 d7dc56a8 _43c05b5\" data-virtual-list-item-key=\"84\">\n<div class=\"ds-message _63c77b1\">\n<div class=\"ds-markdown ds-assistant-message-main-content\">\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">\u00a0What is NovaTrackTrace?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">NovaTrackTrace is Malaysia&#8217;s leading all-in-one tracking platform. We provide real-time shipment tracking across thousands of global carriers \u2014 all in one place.<\/span><\/p>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">2. Is NovaTrackTrace free to use?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Yes! NovaTrackTrace is completely free for tracking personal shipments. We also offer premium plans for businesses and logistics professionals with advanced features.<\/span><\/p>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">3. Do I need to create an account to track?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">No. You can track shipments instantly without creating an account. However, creating a free account allows you to save tracking numbers, receive notifications, and access your tracking history.<\/span><\/p>\n<hr \/>\n<h3><span class=\"\" style=\"color: #000000;\">Tracking Questions<\/span><\/h3>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">4. How do I track my parcel?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Simply enter your tracking number in the search bar on our homepage or Track Parcel page, then click &#8220;Track.&#8221; You&#8217;ll see real-time updates instantly.<\/span><\/p>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">5. What carriers do you support?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">We support 3,400+ global carriers including:<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">USPS<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">DHL<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">FedEx<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">UPS<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Pos Malaysia<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">J&amp;T Express<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">City-Link<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">China Post<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Cainiao<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">YunExpress<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">And many more<\/span><\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">6. What if my tracking number isn&#8217;t working?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Try these steps:<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Double-check the number for typos<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Make sure you&#8217;re using the correct tracking number (not order number)<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Wait 2\u20134 hours after dispatch \u2014 carriers need time to scan<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Contact our support team at\u00a0<\/span><span class=\"\">support@novatracktrace.com<\/span><\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">7. Can I track multiple parcels at once?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Yes. You can track up to 10 tracking numbers at once by entering them with commas or line breaks.<\/span><\/p>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">8. How accurate is your tracking?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Our system achieves 99.9% tracking accuracy, powered by intelligent carrier recognition that auto-identifies over 80% of carriers.<\/span><\/p>\n<hr \/>\n<h3><span class=\"\">Account Questions<\/span><\/h3>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">9. How do I create an account?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Click &#8220;Sign Up&#8221; on our homepage, enter your email and password, and follow the instructions. It takes less than a minute.<\/span><\/p>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">10. How do I reset my password?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Click &#8220;Forgot Password&#8221; on the login page. We&#8217;ll send a reset link to your registered email address.<\/span><\/p>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">11. Can I delete my account?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Yes. Contact our support team at\u00a0<\/span><span class=\"\">support@novatracktrace.com<\/span><span class=\"\">\u00a0and we&#8217;ll assist with account deletion.<\/span><\/p>\n<hr \/>\n<h3><span class=\"\">Privacy &amp; Security<\/span><\/h3>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">12. Is my data secure?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Absolutely. NovaTrackTrace is fully GDPR-compliant and adheres to strict data protection standards. Your personal information is never shared with third parties without your consent.<\/span><\/p>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">13. Do you store my tracking history?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">If you have an account, we save your tracking history for easy access. You can view all past shipments anytime.<\/span><\/p>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">14. Can I opt out of notifications?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Yes. You can manage notification preferences in your account settings.<\/span><\/p>\n<hr \/>\n<h3><span class=\"\">Technical Questions<\/span><\/h3>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">15. Do you have a mobile app?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Yes. NovaTrackTrace is available on both iOS and Android. Download from the App Store or Google Play Store.<\/span><\/p>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">16. What devices are supported?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">You can access NovaTrackTrace on:<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Website (all browsers)<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Mobile app (iOS and Android)<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Any device with internet access<\/span><\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">17. Is there an API available?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Yes. We offer API integration for businesses and developers. Contact us at\u00a0<\/span><span class=\"\">partnerships@novatracktrace.com<\/span><span class=\"\">\u00a0for more information.<\/span><\/p>\n<hr \/>\n<h3><span class=\"\">Support Questions<\/span><\/h3>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">18. How do I contact support?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">You can reach us 24\/7 at:<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Email:\u00a0<\/span><span class=\"\">support@novatracktrace.com<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Phone: +60 12-345 6789<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">WhatsApp: +60 12-345 6789<\/span><\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">19. What are your support hours?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Our team is available 24\/7 for tracking and technical issues. For general inquiries, we respond within 24 hours.<\/span><\/p>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">20. How quickly will I get a response?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">We aim to respond within:<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Tracking issues:<\/span><\/strong><span class=\"\">\u00a0Within 1 hour<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Technical support:<\/span><\/strong><span class=\"\">\u00a0Within 4 hours<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">General inquiries:<\/span><\/strong><span class=\"\">\u00a0Within 24 hours<\/span><\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3><span class=\"\">Business Questions<\/span><\/h3>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">21. Can I use NovaTrackTrace for my business?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Yes. We offer premium plans for businesses of all sizes \u2014 from small online stores to large logistics companies.<\/span><\/p>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">22. Do you offer bulk tracking?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Yes. Our business plans include bulk tracking for hundreds or thousands of shipments at once.<\/span><\/p>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">23. How can I partner with NovaTrackTrace?<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\" style=\"text-align: center;\"><span class=\"\">Email us at\u00a0<\/span><span class=\"\">partnerships@novatracktrace.com<\/span><span class=\"\"> with your proposal and we&#8217;ll get back to you.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"_871cbca\">\n<div class=\"aaff8b8f\">\n<div class=\"ds-button ds-button--outlinedNeutral ds-button--outlined ds-button--circle ds-button--m ds-button--icon-relative-m ds-button--floating _0706cde\" tabindex=\"0\" role=\"button\">\n<div class=\"ds-button__icon ds-button__icon--last-child\">\u00a0<\/div>\n<\/div>\n<div class=\"_77cefa5 _3d616d3\">\n<div class=\"_020ab5b\">\n<div class=\"_24fad49\">\n<div class=\"ds-scroll-area__gutters\">\n<div class=\"ds-scroll-area__horizontal-gutter\">\u00a0<\/div>\n<div class=\"ds-scroll-area__vertical-gutter\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\n<style>\n#text-2362888953 {\n  text-align: center;\n  color: rgb(0,0,0);\n}\n#text-2362888953 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/novatracktrace.online\/index.php?rest_route=\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/novatracktrace.online\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/novatracktrace.online\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/novatracktrace.online\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/novatracktrace.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16"}],"version-history":[{"count":2,"href":"https:\/\/novatracktrace.online\/index.php?rest_route=\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":101,"href":"https:\/\/novatracktrace.online\/index.php?rest_route=\/wp\/v2\/pages\/16\/revisions\/101"}],"wp:attachment":[{"href":"https:\/\/novatracktrace.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}