FREQUENTLY ASKED

 What is NovaTrackTrace?

NovaTrackTrace is Malaysia’s leading all-in-one tracking platform. We provide real-time shipment tracking across thousands of global carriers — all in one place.

2. Is NovaTrackTrace free to use?

Yes! NovaTrackTrace is completely free for tracking personal shipments. We also offer premium plans for businesses and logistics professionals with advanced features.

3. Do I need to create an account to track?

No. You can track shipments instantly without creating an account. However, creating a free account allows you to save tracking numbers, receive notifications, and access your tracking history.

Tracking Questions

4. How do I track my parcel?

Simply enter your tracking number in the search bar on our homepage or Track Parcel page, then click “Track.” You’ll see real-time updates instantly.

5. What carriers do you support?

We support 3,400+ global carriers including:

  • USPS

  • DHL

  • FedEx

  • UPS

  • Pos Malaysia

  • J&T Express

  • City-Link

  • China Post

  • Cainiao

  • YunExpress

  • And many more

6. What if my tracking number isn’t working?

Try these steps:

  • Double-check the number for typos

  • Make sure you’re using the correct tracking number (not order number)

  • Wait 2–4 hours after dispatch — carriers need time to scan

  • Contact our support team at support@novatracktrace.com

7. Can I track multiple parcels at once?

Yes. You can track up to 10 tracking numbers at once by entering them with commas or line breaks.

8. How accurate is your tracking?

Our system achieves 99.9% tracking accuracy, powered by intelligent carrier recognition that auto-identifies over 80% of carriers.

Account Questions

9. How do I create an account?

Click “Sign Up” on our homepage, enter your email and password, and follow the instructions. It takes less than a minute.

10. How do I reset my password?

Click “Forgot Password” on the login page. We’ll send a reset link to your registered email address.

11. Can I delete my account?

Yes. Contact our support team at support@novatracktrace.com and we’ll assist with account deletion.

Privacy & Security

12. Is my data secure?

Absolutely. NovaTrackTrace is fully GDPR-compliant and adheres to strict data protection standards. Your personal information is never shared with third parties without your consent.

13. Do you store my tracking history?

If you have an account, we save your tracking history for easy access. You can view all past shipments anytime.

14. Can I opt out of notifications?

Yes. You can manage notification preferences in your account settings.

Technical Questions

15. Do you have a mobile app?

Yes. NovaTrackTrace is available on both iOS and Android. Download from the App Store or Google Play Store.

16. What devices are supported?

You can access NovaTrackTrace on:

  • Website (all browsers)

  • Mobile app (iOS and Android)

  • Any device with internet access

17. Is there an API available?

Yes. We offer API integration for businesses and developers. Contact us at partnerships@novatracktrace.com for more information.

Support Questions

18. How do I contact support?

You can reach us 24/7 at:

  • Email: support@novatracktrace.com

  • Phone: +60 12-345 6789

  • WhatsApp: +60 12-345 6789

19. What are your support hours?

Our team is available 24/7 for tracking and technical issues. For general inquiries, we respond within 24 hours.

20. How quickly will I get a response?

We aim to respond within:

  • Tracking issues: Within 1 hour

  • Technical support: Within 4 hours

  • General inquiries: Within 24 hours

Business Questions

21. Can I use NovaTrackTrace for my business?

Yes. We offer premium plans for businesses of all sizes — from small online stores to large logistics companies.

22. Do you offer bulk tracking?

Yes. Our business plans include bulk tracking for hundreds or thousands of shipments at once.

23. How can I partner with NovaTrackTrace?

Email us at partnerships@novatracktrace.com with your proposal and we’ll get back to you.